Frequently Asked Questions

Everything you need to know about LeadChuck.

Getting Started

Receiving Leads

Sending Leads & Earning

Pricing & Payments

Credits

Trust Levels & Hold Periods

Payouts

Disputes & Fraud Protection

Teams

Lead Filters, Advertising & Account

Still have questions?

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Frequently Asked Questions

Getting Started

Is LeadChuck really free to join?

How long does it take to sign up?

Do I need to verify my identity?

Do I need to verify my phone number?

What trades can use LeadChuck?

Do I need a license to join?

What is Stripe Connect and why do I need it?

Can I receive leads if I haven't connected my bank account?

Receiving Leads

Where do the leads come from?

Are leads exclusive?

Can I see the lead details before paying?

What happens if I don't respond to a lead?

What's a 'Client Calls' lead?

Can I set a weekly budget for leads?

What's the minimum and maximum lead fee I can set?

What happens if my payment fails when a lead is auto-accepted?

What are the rejection categories?

Sending Leads & Earning

How much can I earn per referral?

How do I get paid?

Do I need to follow up on referrals I send?

What if a lead I sent gets rejected?

How does the platform fee work?

What's the duplicate lead detection?

Can I send leads as a team member?

Pricing & Payments

How does pricing work?

Are there monthly fees or contracts?

What payment methods do you accept?

When do I get charged?

Credits

What are platform credits?

Do credits expire?

How do referral invites work?

Trust Levels & Hold Periods

What are trust levels?

How do trust levels work?

What's a hold period?

Can my trust level go down?

Payouts

How do payouts work?

What's the weekly auto-withdrawal?

Disputes & Fraud Protection

What if I get a bad lead?

How does the dispute process work?

What's a fraud challenge?

What happens if someone is caught committing fraud?

What if I'm wrongly accused of fraud?

What happens if a sender can't pay what they owe after a dispute?

Teams

Can my team use LeadChuck?

What controls do I have over team members?

Do team members need their own accounts?

Lead Filters, Advertising & Account

Can I block competitors from sending me leads?

Can I restrict who I send leads to?

What are favorites?

What is LeadChuck advertising?

How much does advertising cost?

Can I cancel my ads anytime?

How are advertisers rotated fairly?

What notifications will I receive?

What compliance rules affect referrals?

Can I pause my account?

What if my account gets suspended?

Is my payment information secure?

How do I get help?

Still have questions?