Questions?

Every lead is a referral from another contractor in the network. When a plumber's client needs a roofer, the plumber sends that referral to a trusted roofer. These are warm introductions, not cold online forms.

Yes. Unlike other platforms that sell the same lead to 5–10 contractors, LeadChuck leads are exclusive. When you accept a lead, you're the only contractor who gets that customer's contact info.

Yes. You'll see the job type, location, scope of work, and the referring contractor's trust signals — star ratings, transaction history, verification status, and close ratio. You pay the fee you set in your profile, so no surprises.

Standard leads expire after 7 days. If you haven't responded and your payment method is valid, the lead auto-accepts and you'll be charged. This way the referring contractor and their client aren't left hanging. You can always reject a lead before the deadline if it's not a fit.

Some leads are set up so the client contacts you directly instead of the other way around. For these, you first 'soft accept' to see the client's name (no charge yet). If the client reaches out and it's a fit, you confirm the lead and pay the fee. These leads have a longer 90-day window.

Yes. In your settings, you can set a weekly lead budget — once you've accepted enough leads to hit your budget for the week, new leads won't be sent your way until the next week. You can also pause your account entirely if you need a break.

The minimum is $15 and the maximum is $1,000 per lead. You can change your fee anytime in your profile settings. Common fees are $25, $50, $75, or $100 depending on your trade and market.

If a lead auto-accepts but the payment can't be processed, we'll retry up to 3 times. If payment still fails, the lead may be cancelled and we'll notify you. Keep your payment method current to avoid missing leads.

When you reject a lead, you'll select a reason. Reasons fall into three categories: (A) Quality issues with the lead — these count against the sender's stats, (B) Neutral reasons like wrong service area, and (C) Receiver issues like being too busy. Only Category A rejections affect the sender's trust level.

Contractors set what they're willing to pay for leads. When you have a referral, you browse who's paying what and pick based on price and trust signals. Typical fees range from $25–$150 depending on trade and job size.

When someone accepts your referral, the fee is held for a trust-based period (3–30 days depending on your trust level). Once cleared, it transfers to your bank via Stripe. You can also enable weekly auto-withdrawals every Friday.

No. Once you send a referral, the receiving contractor takes it from there. You get paid when they accept, regardless of whether they close the job.

You'll get an email notification (you can turn these off). If you think the contractor actually received a quote or had work done but rejected the lead dishonestly, you can file a fraud challenge. We take this seriously — see the Disputes & Fraud Protection section below.

When a lead is accepted, the receiver pays their set lead fee plus a 10% platform fee. For example, on a $50 lead, the receiver pays $55 total. You receive the full $50 lead fee (after the hold period clears). The 10% fee is how LeadChuck operates.

You can't send a lead with the same phone number to multiple contractors within 24 hours, and you can't send the same phone number to the same contractor within 24 hours. This prevents lead shopping and protects clients.

Yes, if your company owner has given you permission. Team members may have limits on how many leads they can send per week and may be restricted to sending only to the company's favorites list.

You set what you're willing to pay for leads in your profile (minimum $15, maximum $1,000). When someone sends you a lead and you accept, you pay your set fee plus a 10% platform fee. Example: $50 lead + $5 platform fee = $55 total.

No monthly fees. No contracts. No minimum commitments. You pay per lead, only when you accept one. The only recurring cost is if you opt into our advertising system (totally optional).

All payments are handled through Stripe Connect. You'll connect your bank account to both receive payouts (when you send referrals) and make payments (when you accept leads). Stripe Connect supports US bank accounts.

You're charged when you accept (or confirm) a lead. The amount is clearly shown before you click accept. If you have platform credits, they'll be applied first — you only get charged for the remaining balance.

Credits are like a balance on your account that can be used to pay for leads. You can earn credits through dispute refunds, referral bonuses (inviting other contractors), or promotional offers. Credits are automatically applied to your next lead purchase — oldest credits are used first (FIFO).

Yes — credits expire 6 months after they're issued. But here's the good news: every time you complete a lead transaction (sending or receiving), the expiry clock resets on all your remaining credits. So as long as you stay active, your credits stay fresh. We'll send you reminders at 90 days, 30 days, and 7 days before any credits expire.

You can invite other contractors via email or SMS. When they sign up using your invite link and complete their first successful lead transaction, you earn a credit: $10 for your first 4 invites, $15 for invites 5–9, and $25 for each invite after that. Invite links expire after 30 days.

Every contractor starts at the New level. As you build a track record of sending quality leads, you move up to Verified and then Trusted. Higher trust levels mean shorter hold periods on your earnings — so you get paid faster.

There are three levels: New (default, 30-day hold on earnings), Verified (requires 5+ leads sent with a rejection rate of 30% or less, 14-day hold), and Trusted (requires 20+ leads sent, rejection rate of 20% or less, and 90+ days on the platform, 7-day hold). Only quality-related rejections (Category A) count against you — if someone rejects because they're too busy, it doesn't hurt your score.

When a lead is accepted, the referral fee is held for a certain number of days before it's released to you. This gives time for disputes if there's an issue with the lead. The hold period gets shorter as your trust level increases — from 30 days for new users down to 7 days for trusted contractors.

Yes. If your lead quality drops and your rejection rate climbs above the threshold for your current level, you can be demoted. Focus on sending quality referrals and you'll be fine.

After your hold period ends, funds automatically transfer to your bank account via Stripe. We process payouts daily. After your hold period clears, the transfer will be initiated within 24 hours. Payments typically arrive 2–3 business days after initiation.

By default, available earnings are automatically transferred to your bank account on a weekly basis. You can turn this off in settings and manually withdraw instead. Manual withdrawals also support instant payout (with a small fee).

You can file a dispute within 7 days of accepting a lead if there's a problem — wrong number, the client already hired someone, etc. We review disputes and issue credits when appropriate. If the sender doesn't respond within 7 days, the dispute is automatically approved in your favor.

When you file a dispute, the sender gets notified and has 7 days to respond. If they respond, an admin reviews the case. If approved, you receive a platform credit — a full refund (lead fee + platform fee) if we catch it during the hold period, or the lead fee as a credit if the sender has already been paid out.

If you send a lead and the contractor rejects it — but you believe they actually received a quote or had work done — you can file a fraud challenge. The contractor has 48 hours to respond: they can agree (which results in a strike on their account) or deny it. If they deny, you can escalate by sending a one-click survey to the client to verify what happened.

Contractors receive progressive penalties: a warning on the first offense, then increasingly longer hold periods on their earnings (30, 60, 90 extra days). After 5 strikes, the account is permanently banned. If a client survey confirms fraud, the contractor is immediately suspended and can file an appeal within 48 hours.

You'll always have a chance to deny the challenge and explain your side. If the case is escalated to the client and the client clears you, you actually receive a credit for the trouble. If you're suspended and believe it's unfair, you have 48 hours to file an appeal with evidence. Appeals are reviewed by our team.

If we approve a dispute but the sender's bank rejects the recovery, we'll retry automatically up to 3 times over 6 days. If retries fail, the sender's account is suspended until they make the payment through a self-service page. You'll receive a credit as soon as the funds are recovered.

Yes! You can invite team members to your company account. Team members can send leads on behalf of your business. There are three roles: Owner (full control), Admin (can manage most things), and Member (can send leads within the limits you set).

As the owner, you can set per-member permissions: cap the number of leads they can send per week, restrict them to only sending to your favorites list, control whether they can add new favorites, invite contractors, or view earnings. You can also track each member's performance on the team leaderboard.

Yes, each team member signs up with their own email. When they accept your invite and join, they're linked to your company profile. They skip the regular onboarding since they operate under your business identity.

Yes. In your lead filter settings, you can opt in to block same-category leads on a per-trade basis. For example, if you're a roofer, you can block other roofers from sending you leads (to prevent competitors from fishing for your clients). You can also create exceptions for specific contractors you trust.

Yes. You can set outbound filters per category too — block same-category contractors from receiving your leads, or set it to 'favorites only' so you only send to contractors you've personally vetted. You can also block individual contractors entirely.

Favorites are contractors you've saved and trust. You can mark any contractor as a favorite and quickly send leads their way. Some filter settings (like 'favorites only' mode) restrict lead activity to just your favorites list.

It's an optional way to boost your visibility on the platform. You pick the categories and cities where you want to be featured (e.g., 'Painting in Nashville'), and your profile gets a search boost and spotlight placement when contractors in those markets browse for someone to send leads to.

Pricing starts at $15/month per slot and varies by category and market. Volume discounts are available when you advertise in multiple markets. You can also choose longer billing commitments (6-month or annual plans) for additional savings.

Monthly plans can be cancelled anytime. Commitment plans (6-month or annual) have a billing commitment but no long-term lock-in on month-to-month billing. Prepaid plans are add-only during the contract — you can add markets but not remove them until the term ends.

If multiple contractors advertise in the same category and city, we rotate who gets shown using a "least-shown-first" algorithm. This ensures all advertisers get fair exposure proportional to their investment.

You can choose to receive notifications via email, SMS, or both. Lead notifications (new lead received, lead accepted/rejected) are always sent. You can opt out of non-essential notifications like monthly summaries, milestone celebrations, and platform updates through your notification preferences.

RESPA (Real Estate Settlement Procedures Act) prohibits referral fees between certain real estate-related professionals. LeadChuck automatically enforces these rules — you won't be able to send leads to blocked category pairs. This keeps everyone legally compliant.

Yes. You can pause your account from your settings page for a set period (7–90 days). While paused, you won't receive any new leads. Your profile stays intact, and you can resume anytime.

Accounts can be suspended for payment defaults or fraud issues. For payment defaults, you can unsuspend yourself by completing the outstanding payment through a self-service page. For fraud-related suspensions, you can file an appeal within 48 hours.

Yes. We use Stripe for all payments and never store your bank details directly. Stripe is the same payment processor used by Amazon, Google, and thousands of other businesses.

You can reach us anytime at support@leadchuck.com. We're available Monday through Friday, 8am–6pm Central Time, and aim to respond within 24 hours.